Terrible service! Cant remember the guys name but ...

Terrible service! Cant remember the guys name but was speeding through everything, and when i had questions he will give me a 2 word answer and carry on speeding through what hes got to say.
Also the insurance prices i chose and paid a deposit for, was no longer available apperently so they sent me to another company after going through all my details and constantly putting me of hold for ages! Bumped up the price, then told me hes sending me through to the insurance company, she then tells me how can i help and was lost so had to explain everything again.
Now been told ill get an email in 10minutes with my cover details on there. Its been 25minutes and nothing yet.

Annoys me the most how they keep putting you on hold for so long and seem as if they dont even care.

Terrible service! Wouldnt be suprised if theyv charged me extra for other fees or mess up my contract!