My name is Kaile Gunter. My family and I stayed at...

My name is Kaile Gunter. My family and I stayed at Callaway during the first week of June 3rd 2018. While the landscaping and quality of food was great, the place was not customer friendly. We were told that the Cabana was open at the pool by the employees at front desk and it was not. We asked the next day was it supposed to be open, again they said it was and no one was ever there to open the bar all day. An employee came out to the pool in the afternoon to empty the trash. We asked her if she was going to open the Cabana. She said no, and didn't bother to ask further why the place wasn't open or why we were asking for someone to open it. There were a few excellent dinner servers for the Piedmont restaurant, but on Monday night it took three hours to finally recieve the food and check. It was very slow service, though our waiters were attentive and kept checking on us. The hotel cleaning service was horrible. Unless I am just ignorant to be expecting this, but the bathrooms were not cleaned to the point where the tub had hair and skin from its previous use the night before, hair in the sink, and a dirty mirror. Crumbs on the table were not cleaned off and the beds were not made as well unless the king bed had all of its sheets stripped off (pull out bed never got made up). The rooms' balconies had spider webs, so much so that it was uncomfortable to sit out there. My mother during the trip also had to bring her bedsheets down to the front desk because there was blood on them and they were not changed, so she asked if she could get new sheets since house keeping had not been reliable with cleaning the rooms the past few days. While the employees were nice to her face, I happen to walk by later and over heard the same blonde woman complaining loudly at the front desk about a woman asking for clean sheets. I was going to ignore it but then the employee began to disrespect my mother and laughed about it with a coworker. Instead of handling it in the moment, I gathered my mom (who is the resort's main customer in our group as SHE is the one paying for most of the rooms and expenses) so she and I could address the situation together. We asked for a manager. The manager came out and in front of the employee and fellow coworker who she was gossiping with we explained our disatisfaction at their service. I personally said that it was unprofessional to speak negatively about customers and that we expected better treatment. I got no reply nor eye contact from the employee who gossiped about my mother. My mother was kind and just repeated her wishes to have clean sheets. The manager did have our rooms to be one of the first ones cleaned, but she failed to provide an apology. There were several other problems at the resort, and overall I was ready to leave the second day of our week there. I am pretty sure none of my relatives are going to return to Callaway, but I can promise you that my mother, sister, and I are never going to stay there again. Our trip was lovely but only because of the family time we had together, but that could have been done with a cheap meal at McDonald's. Everyone has their own preferences, but I for one can never stay at a place where the majority of the employees are lukewarm at best to customers. Please management, if you do care, do something about this so that way other future customers are not given the same treatment. Thank you.