Tom L

Review of Clinical Associates

Just to add to this that nothing has improved and ...

Just to add to this that nothing has improved and they are still terribly rude, unhelpful, and unresponsive. Stay away from this place.

As many of people noted below, the front desk staff really does a poor job. I cannot tell you how many times i have called and been unable to reach somebody to set up a simple appointment or refill a prescription. I was charged a no show fee for an appointment set up months in advance. Did not receive email, text or call reminder. Partially my fault of course, but they had my old information on file, even though i filled out a new form for contact information before my missed appointment. Extremely frustrating. The medical staff and doctors are fine, but dealing with the front desk makes it unbearable. Just be ready to never get a hold of anyone at the office and leave many voicemail's. I have called at all times of the day. The whole front desk takes an hour lunch from 12-1 everyday and usually don't start taking calls until after 1 or whenever they feel its time to get back to work. Never seen anything like it!