Ser Thomas the Tall

Review of Richmond Chrysler Dodge

Bought a 2017 Ram 1500 with 20000km s on it here a...

Bought a 2017 Ram 1500 with 20000km s on it here and although we love the truck we bought, the experience was... disorganized to say the very least and at times, outright dishonest.

During the negations we were promised the employee discount of 30% on a set of new all season tires as the ones on the vehicle were almost at the wear bar and were not rated for snow. They did this by increasing the total purchase price by $1500 to compensate for their expenses. We ONLY agreed to finance this additional expense because we were promised employee discount on tires. Otherwise we would have just bought tires with cash and not had to pay 7.19% interest on it for the next three months, until the penalty against additional payments is lifted.

We were also promised floor mats, a full gas tank, and a spare key.

After four days, only two of those had been fulfilled and they outright refused the rest of their promises. The price they gave us on tires was not reduced from the standard retail price (exact same as Canadian tire) and they refused to acknowledge the lack of discount provided. Instead, they gave up and said we will give you your $1500 back and you can just go pay it off like it was never there .

What about the 90 day penalty for additional payments? No thought was given to this, nor did they remotely care about the financial impact it had on us, their customer. That is a substantial amount of money to pay interest on, considering that we NEVER received what we agreed upon.

When we asked about the floor mats we were told: There is not a single mat in stock that fits your vehicle. Which I found quite odd for a Dodge Dealership.

The next day I went in to finally pick up the spare key. While I was waiting, I thought I d hold them accountable and see if I was being lied to so I went to the parts counter and received a price on floor mats for my new truck... floor mats of which they had TEN in stock.

So that was the second outright lie we had been told by these people. First, they screwed us by adding $1500 to our financing deal for a promise of discounted tires that was never fulfilled. Then they outright lied to us AGAIN on the floor mats. An additional expense of $200 for us, the purchaser.

All in all, we received a spare key and tank of gas. They never followed through on their promises and used We ve already taken on the expense of a spare key for you. As their excuse for this level of shyster type business.

What about my expense? The 5 pointless trips back there to get absolutely nowhere and be told to wait for a phone call? What about the trip back to drop off the hard top for the Jeep I traded in? What about the $35,500 that we just paid you for a brand new vehicle? What about the discounted tires? What about the floor mats?

Ultimately, this dealership is dishonest and will lie to you to make you spend more money. What happened to honesty, integrity, and core values?

Seems like they don t exist here.