My 1 star rating is only for "location" because ev...

My 1 star rating is only for "location" because everything else in this hotel was disappointing. Yes it's historic and pretty, but also outdated with ripped leather seats, flaking ceiling paint in the rooms and squeaky beds. Not what you expect for the Drake.
But the worse is there overall customer service. My boyfriend was put up at this hotel for a work function and figured we tag the family along and enjoy the great location. We did some google search to find out its amenities - found out about the "high tea" and thought this would be great for our girls... Not!, the lady who answered the phone (Mayra) was beyond rude, very matter of fact Such as "what do you want and for when", left a sour taste for my visit. But I made the reservation anyway, a few minutes later I had to call back to ask about dress code. Again same lady, and she practically spelled out "Business Casual" for me. Hey I don't do high tea all the time excuse me for asking. At that point I asked to speak to a manager - but he was busy (of course) and I was back with the same rude lady, was told the manager (Eloy) would call me back.. Never happened. I canceled my High area reservation. When we arrived At the hotel I complained to the front desk... Alexandria was her name, she said.. "sorry you had that experience" and nothing else!!! Not hey here's a free cup of coffee, or let me get the manager or Something to make me come back. I was there to spend money and they didn't care!... in a nut shell the people who work there Don't care! I've had better customer service at a Holiday Inn. Will never go back!