Jeffrey De Nooijer Review of BSH Huishoudapparaten B.V.
Worthless service for the dishwasher.
Worthless service for the dishwasher.
from not meeting an appointment before installation, until the skirting board was broken down, leaving a half-working machine behind ... mechanics only complained that they wanted to go home, that it was a rotten machine and that they had been busy for too long ... unprofessional and very bad
My dishwashing machine indicated an error message, I decided to have a service technician come via the appointment calendar on the website.
A week later the very nice and good mechanic gets up on the sidewalk, he looks 5 minutes, stated that repairing the machine will cost a lot of money and that a new machine is probably a good option .. (I have to pay 99, - euro starting rate for 5 minutes)
The man is well advised and comes across professionally, and I therefore decide to take a new machine through you immediately, because then I have no worries about placement and such, weird enough I have to pay the same 99 euro service costs for that again but well.
They can place a bosch machine within 5 days and they would contact me, the mechanic said.
Eventually after 6 working days I received a call and was told: oh us is not in our agenda, next Monday you will be the first on the trip at 7.30 (when I take 2 hours off work)
The technicians will be at the door on Monday at 11.10 am, and I have already had to take half a day off, but then the circus starts.
The engineers are already rushing in and it is clear that they are in a hurry, the engineer is calling me, and says that I am not looking at my skirting board in the kitchen, because there is a crack in it, I want to secure himself, and I also confirm that that crack was already in it.
The mechanics complain about how the old machibe is placed, and I only hear push and pull work in the kitchen, when I go to see I see the kitchen plinth broken into 4 pieces, and the mechanics are violently pulling out half the machine ..
When I ask if it can be a bit quieter and more gentle, the man reacts irritably: I am normally ready within 45 minutes, and I have already been busy for half an hour just getting the machine out.
When the machine is out, the new machine will come in, it will go fine, only the front (door) of the kitchen will not fit because the holes are out of rubber.
Without the front cover on, the machine cannot be adjusted and cannot be fixed, I have to do that myself.
"Just a little line in those holes, and then you can screw in a screw again" sounds the top service of you.
If I ask if he can't do it, his answer is again: I've been working on this for half an hour now!
If the technicians were a little bit professional, they could have seen that if you turned the door and exchanged the hanging points, it would be like new.
So now I was left with a machine that was half apart, that was not fixed, without front and with a plinth in 3 pieces.
The fitter apologizes for the plinth, but mainly defends himself by saying that there was already a crack in it.
What a worthless service for a total of 1000.- euros
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