James Smith

Review of Robar Guns

My review is about customer service, and not the ...

My review is about customer service, and not the quality of the products or finishing services they provide:
I have been a Police Officer for almost 3 decades and have numerous guns worked on by this company.

I dropped off a barell that was previously finished by Robar in silver. My department has now changed regulation so I needed it changed back to black again.

I dropped it off and was quoted $40 for the strip and refinish work. When I picked thr barrel up I was told the fee was $66. I explained I was quoted $40 and in fact they had the handwritted quote in front of them. The person advised he would take it up with the manager. He came back and stated this was just an estimate and that he would take off $6 and it would only be $60.

I am also a business owner and I requested to speak to the manager. The manager came out and explained I was misquoted and the cost was $60.

Let me be clear. This is not about $20. I waste more daily on things I dont need or cant remember buying. As a public servent and a business owner they misquoted me. To have the company represented by personal who care more about a minor amount of money vs treating a customer correct to me is wrong. When I explained this to the manager, he said that if I stop my business with them over $20 I would be wrong.

There are other choices out there, and although I have done business with this company for over 15 years, it will cease as of today. This includes any recommendationa when people ask me where my grip was reduced and who finished my gun.

I cant imagine that if Robbie Barkman still owns this company, this is the way he wants return customers in the law enforcment community treated.