Lennart Wong

Review of Mandarin Oriental Hotel Group ...

Excellent hotel! They have excellent staff. When...

Excellent hotel! They have excellent staff. When I checked into my room, I didn't like the view. So, I asked to change room and their staff was very willing to accommodate. No ugly faces or negative body language at all. Another example, at that time, they just put in a new system with Chromecast but it didn't work for me. The IT staff for the hotel work after hours trying to get it working for me. It did work but I appreciate the extra work he put in. Lastly, I have sometime after checkout before my flight. So, I wanted to get a seat at their lounge, but the staff would allow me to sit at the main lounge for a legitimate reason that I forgot now. I eventually found a seat on the side. The staff felt bad that she complimented the pot of tea that I ordered. I appreciate that. The only thing I would complain about the hotel is the view. Their city view is pretty crappy.