After speaking to the manager on Duty, Antonio , a...

After speaking to the manager on Duty, Antonio , and Jonothan Alvarez, who claimed to be the manger also, we were utterly disappointed.

We stay in this resort at least twice a year, and never experienced this service.

We are utterly disappointed by this service.

Antonio brought in Jonothan and first told us he was the head of security, and we wondered why. We only wanted to express the cockroach infestation we had in the room (see photos) and we felt victimized. We did not know which direction to turn. We expected to be re-assured the we will have great service bestowed upon us, but unfortunately we had the head of security, Jonothan, belittle us.

We will never be staying here, and the poor service , hair on shower knobs, poor house keeping the, and overall insult will forever turn us away from staying at this JW Marriott resort.