John Lewandowski

Review of Berge Auto Group

Where do I start I inquired about a BMW X5 they ha...

Where do I start I inquired about a BMW X5 they have advertised and was interested in buying it. Than I received 4 emails regarding my interest. I than received a call from Shelly Anderson with the internet Dept and set up when to come see it. I live close by and drove down to look at it. Than a sales lady greeted me and never Shelly. She than proceeded to tell me that the bmw X5 didn't pass emissions and was being auction off which I proceeded to tell the manager that I worked with a local dealer and would purchase that way. Well the sales lady proceeded to show me where the vehicle was and about 100 yards into the back lot told me it's on the back wall. Well it wasn't and could not find it anywhere on the lot. Then proceeded to walk back in to see what happened to BMW X5 and got the run around. Complete waste of my time and very poor customer service and even MORE Sad was the lack of communication. Making a customer walk around looking for a vehicle they advertised they sent me 4 emails regarding how much they wanted me to do business with them. But when it came to doing business they treated me very poorly. I have been in the Automotive industry for over 20+ year's this is a poorly run store by upper management. Not enough experience and lack of respect for customer's Time , always remember your time as a customer is valuable you take the time to drive down and look a car or truck they should show you that same value with respect to treat you right not a number. I had cash and ready to buy today only to be . Treated like a fool. I won't recommend this store to anyone. And far as my dealership doing future business we will have to look at that going forward.