Booked a room for our 1yr old to see our friends f...

Booked a room for our 1yr old to see our friends for the weekend. I'm not sure if the booking staff have met any one year olds but you don't give them a fold out bed. We waited 6 hours to get a cot going down every hour to chase up progress and being fobbed off. During this time we had to hold our son after driving 250 miles straight after work we were both exhausted. Staff didn't see this as a priority to help. After almost no sleep we got up and the shower wasn't working properly this was followed with breakfast the high chairs were all dirty, none of the ones offered (I think we tried 5) were serviceable ( broken tables, securing straps some just taped together) again staff were not aware of this (so had no training on how the high chairs should work). We raised these points with the manager at the desk and they passed us off to someone else. After lengthy discussion we were offered a half price stay.. needless to say this is far from. Satisfactory resolution for a rather determined effort to injure our son through lack of due care.