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Narinder Kaur

4 years ago

I paid full price for my Balkans tour, las Sept 20...

I paid full price for my Balkans tour, las Sept 2018, despite being vegetarian. SA promised me that my food will be taken care of. The food that was given to me was worst than bad. For example, during my tour, SA would take the group to chinese restaurant for a big feast of meat dishes. And i, would just get the common cabbage and rice that is offered to everyone else, to eat. I was not given anything additional. One day i had to purchase my own Taufu dish, as i couldnt eat the same cabbage again for the 4th time.
I was given Roasted/Grilled Vegetables for 3 continues meals, despite the fact that the restaurant has Pasta,Pizza,Spaghetti,Baguette,ect on thier menu. Everytime i had to take an effort to tell my tour guide to give me something proper to eat and she would give me the same answer everyday that my meals have been arranged by the Tour Managers in Malaysia, and that she cant do much. Many times i had to purchase food on my own.
Despite the slack arrangement, i paid full board for this unworthy tour.

When i travelled with Apple Tours, my food was given extra attention. I was not deprived of food at all.

I lodged a complaint to SA on 26/9/18 about this issue. Until today (3/10/18) no one from SA has responded to me.

SA Tours, you need to buck up.

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