After several attempts we are unable to get a resp...

After several attempts we are unable to get a response from your billing department in regards to load# 0585944. This shipment was short paid by $61.00 which was the lumper amount. Reed agreed to reimburse for the lumper. According to the last communication with your billing department repayment of the lumper was not being disputed. However, we are being told you will not pay because the lumper service put the incorrect PO# on the lumper receipt. We had no control of the numbers the unloading service listed on the receipt. Again this was an error on the part of the unloading service and not us. Please advise if you will reimburse as agreed to.