Every single horrible review of these people is we...

Every single horrible review of these people is well deserved. I can't say "well earned", because "earned" implies effort & they don't actually do anything, unless you count making promises & not delivering as doing something. I'm standing in my unit right now as raccoons or possums claw & scratch inside my wall. This has been going on for 3 days. I called Josh Grass first thing yesterday morning & emailed him video of the problem at his request. An entire business day came to a close and I never heard anything back. Called him again first thing this morning & he said the exterminator was supposed to call me yesterday. He said he'd call them today. I waited 7 hours & nothing. At 3:52 pm I called him to let him know that they never called me & I was concerned about another business day coming to a close without this being resolved. His exact words were "If I have to stay here late tonight to get this taken care of for you, I will." Now it's after hours and he's at home. It hasn't been taken care of and the animals are now in my upstairs neighbors unit pushing against a hatch in their wall trying to get into their unit. Their dog is up there going crazy. Somebody with no hands couldn't drop the ball more than these people.