Julia Zaher

Review of McKinley

My experience of McKinley is that it is really cle...

My experience of McKinley is that it is really clear from the corporate level that the communities are not to spend any money for upgrades, appropriate snow removal services, or staff training. I cannot fault the staff. It's really obvious that the McKinley system is based on the philosophy "We don't spend money." I can't imagine that the employees are very happy. It doesn't appear that the managers have authority to do what really needs to be done. The rents are expensive and in a town like Ann Arbor, MI where housing is always tight, I guess they can keep the buildings full. But is this really the reputation that one of the Regents of the University of Michigan wants for the company he founded? In the same town where Zingerman's provides such excellent customer service and the staff could go through Zing Training? Sadly, all the customer service training in the world won't do much if corporate doesn't give each property what it needs to provide top-notch service. I like my apartment and its location. My neighbors are nice. This could be an outstanding property given the resources it requires for staff and upgrades.