Absolutely horrible! Service is not reliable at al...

Absolutely horrible! Service is not reliable at all. Apparently the weekend and beautiful sunny days are bad for optimum's internet and will cause outages randomly. On top of unreliable service, they lie to try to get you to sign up and are nasty to you when you call in to rectify the issue. I was told they would waive to activation fees, yet they were charged anyway and the customer service staff were incredibly rude when I was trying to discuss the situation with them. I wish that monopolies really were illegal and some other internet providers could come into this area and force some competition into the region. Not having competition has lead to unchecked price increases and lax customer service standards. The FCC needs to allow actual competition in the markets instead of bolstering these monopolies!