Having used many CRMs, AVOID. The worst customer s...

Having used many CRMs, AVOID. The worst customer service, if you enjoy 1 day+ response times, and being locked into india-based customer service. Our company is a paying customer and literally wasted 3 weeks getting no answers from your technicians regarding something super straightforward.

Your EMAIL > CONTENT BUILDER advertises a set of LAYOUT features. like the one in my image. it claims to be mobile responsive, yet it in fact DOES NOT WORK for mobile stacking.

After 3 weeks of being bounced around, we finally were able to ESCALATE our case by calling our account manager who showed us where the button was hidden. Once escalated we got an AMERICAN support technician who also did not answer why your product did not work, and just closed out the case saying it was done.

.... how can this company be such a big name, yet be more bureaucratic than the post office at it's worst day?