John Frenaye

Review of MacMedics

UPDATE: MacMedics for the win again... October 2...

UPDATE: MacMedics for the win again... October 2019...

Gotta love these guys. My iPhoneX (almost 2 years old) was acting up...it was haunted..opening apps, switching screens, opening links, etc. Not consistently, but very sporadically.

Called yesterday and explained the situation and they said that Apple is warranting the issue for up to three years. They told me it was likely the entire display--not just the screen. They checked and had the part in stock. Since it was 4pm when I called I said I'd be up the next day!

Today, I roll in about 1030am. Explain. They try to get a diagnostic on it and of course the problem does not replicate. I played with it a little and sure enough it did it. That took about an hour. The tech quick put it on the Apple diagnostic thing and it said that the "unexpected touch" test failed. Sounds like some #metoo thing. As they thought, display needed to be replaced.

They took it back where they work their magic and in an hour, I had a brand new display on my iPhoneX along with a big old bill for ZERO.

Now, I could have gone to my local retail store in the Annapolis mall. But the next available appointment to LOOK at it was 2 days away. And who know how long it woudl take to repair.

Once again, MacMedics knocks it out of the park for me. The mall is SO convenient to me--but for any Apple repair--phone or computer, it is SO worth the short drive up Ritchie Highway to Severna Park.

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AGAIN...these guys rock. Spilled some tea into my MBA keyboard. Cursor started doing things on it's own. Was resigned to forking over the $ for a new laptop. Brought it in, and within 10 mins was told that there was no real damage, they got it to boot up. Sent me on the way with some tips to make sure. and here I am typing this out on it. Oh, and no charge---all part of the service was what Dana Stibolt told me!

Apple and their Geniuses are probably the best salespeople for MacMedics. Fast, efficient and reasonable service!