The locations is great, right off of Monroe and Mi...

The locations is great, right off of Monroe and Michigan Ave. The architecture is incredible and the decor is like something out of a Harry Potter movie. Pretty much all of the staff was very pleasant and helpful. The front desk manager Stefka on the other hand was a different story..to be honest she was quite rude and seemed to lack any customer service skills. Hopefully she was just having a bad day but for this reason I feel this place only deserves 3 stars.