Ammu Saseendran

Review of Intercontinental Al Ain Resort

Me and my husband have been there for weekend stay...

Me and my husband have been there for weekend stay.
1.Checking procedure was taking really long time than usual.
2. Finally we got a room, went to the room which was in 5th floor, tried opening and the staff said the lock is not working. We had to go back again to the reception with the whole luggage.
3. The bed room AC was not cooling. We informed the room service team through phone and waited for more than an hour nobody came.
4. We went to the reception down and complaint about the same, still no one came to fix it.
Slept the whole night sweating.
5. Asked for an extra bath towel, they refused to give one.
Overall we had a pathetic experience.