Val; Robertson

Review of KidZania London

We first took our grandchildren (then aged 5 and ...

We first took our grandchildren (then aged 5 and 1) to kidzania, some months ago. We were very impressed with the concept, although the prices for the adults and the 1 year old made the experience very expensive. It is very unfair to charge so much for adults, especially when every child HAS to be accompanied and the so called play area for toddlers is a disgrace and doesn't justify any fee at all. But the 5 year old had a great time and, luckily, we booked really early and so she only had to queue towards the end of her four hour session, when it did start to get very crowded.
So to make it affordable for her parents to take her, we bought her an annual pass for Christmas. The annual pass can only be issued when the child has a photograph taken on her first attendance and so we assumed that this is when the 12 months would start, but Kidzania tried to say that it started form the date of purchase on line! We argued and got a compromise whereby the pass started form the date on Kidzania's e-mailed confirmation of purchase. But the annual pass is expensive enough, without the need for this greedy pedantic attitude.
Our granddaughter has now used her annual pass twice and the queues have got worse each time. I can't understand hwy they make oyu book as it doesn't seem that they are applying any limit on the number of children allowed in at any one time. Like so many other people have said, there aren't enough members of staff, it's way too crowded and hot and it's all about making as much money as possible, with no regard whatsoever for customer satisfaction. It's a short sighted view and in spite of hte fantastic concept, Kidzania really doesn't deserve to succeed.