J B

Review of Morgan Randall

Don't be fooled by 5 star reviews. The sales staff...

Don't be fooled by 5 star reviews. The sales staff are awesome - then they get you to write a review which is glowing. However, after you sign a contract you instantly become a burden. Things break, that is fine, but how MR deals with tenants issues is disgusting, especially when they tell you lies about the landlord's instructions (they get gradually worse, please read them all)

1. Convinced to put a deposit down on an apartment rental, the landlord turned out not to be interested in renting the property. MR said it would take over a week to return my deposit.

2. Shown another, better property (seems that we were pushed in to the first one because MR wanted to get tenants in to get rent income) which we agreed to right away.



4. Hot water system broke after 12 mths in apartment. "Engineers" were sent round three times. We spent the last 6mths of our tenancy with hot water only before 9am. We had to wash dishes by boiling water in the kettle and filling the sink.

5. The washing machine broke, it took two months to get a replacement. Firstly an "engineer" was sent round three times. He just wanted to charge MR for as many call outs as possible, and actually admitted he wanted to change one part each time and keep coming back as many times needed until fixed. I requested MR multiple times to replace the washing machine - it was about 15 years old already (really old Bosch machine, one of the ones with separate hot and cold pipes!) They told me that they raised it to the landlord. This was a total lie - I contacted the landlord directly who had not heard anything about it. They phoned MR immediately and ordered a replacement machine. The delivery took 4 attempts to get the machine delivered. First time, machine was smashed to pieces as it wasn't secured in the van. Second time, the machine delivered was totally the wrong one. Third time, machine was missing from the lorry and could not be found. Fourth time's a charm!

6. When the landlord ended the tenancy to sell the property, we agreed timeslots with MR that they could do viewings. Each time they said they were done with viewings, they would the next day request another viewing. One day I came home to find things had been moved in the apartment whilst we were not there and we had not granted anyone access. I chased the manager of MR Canary wharf for a comment on this, and was totally ignored.