This is by far the most appalling service I have e...

This is by far the most appalling service I have ever received. Please, stay away from the business and find another place that deserves it.

I have never been so disappointed in a business before. My wife recently threw a bridal shower at this place for her twin sister. I helped her plan this event for about a year, and watched how passionately she chose decorations, made invitations, and made things by hand to prepare for this special day. She insisted on having the bridal shower here at Jackalope Ranch because of its atmosphere and whole theme, even though they were going to be charging us quite a bit for only a party of 30 to have lunch ($50 per person after gratuity with only 3 menu options to choose from). My wife requested to have the tables set up outside so we could enjoy the scenery (which is beautiful) and the fresh air.

Okay, so now here are the complaints:

1. For $50/person, I would expect more than mediocre food. I've had better pulled pork sandwiches from KFC - and that is not saying much.

2. They used the wrong table clothes and napkins. My wife requested certain colors that would match the theme that she has been planning on for about a year. When we arrived early to start setting up, we saw that they were wrong and mentioned it to the staff who acted clueless and said that they could not do anything at that point because their boss was not there and they were AFRAID of getting in trouble.

3. The day of our venue, it was pretty warm outside (86*F to be exact). The restaurant employees set up all of the tables outside like they were supposed to, but were inconsiderate to the fact that they were about to have 30 ladies sit in almost 90*F weather without any shade for about 2-3 hours. Within the group, there was 1 pregnant women and about 5 elderly ones. After 45 minutes of sitting in the sun, they asked to waiters for one or two umbrellas that they could share. Everyone could see that there were about 5-6 umbrellas not being used in another seating area outside across from where our party was; but, the staff said that they would have to charge these elderly and pregnant women $100 PER UMBRELLA if they wanted to use them for the remaining 2 hours.
Upon hearing this, I asked our head server if he wanted to bring over 2 umbrellas for the girls to use, and I'll forget about the linens and napkins being wrong. Once again, this person tells me that he is AFRAID to help us because he might get into trouble from his boss. I'm fed up at this point, and walk away.
Then, 2 of the guests go inside Jackelope Ranch to find the manager. They make a deal with him that they can get 2 umbrellas for $50 dollars each that they will pay out of their own pocket. The manager agrees, and the staff then fetches 2 of the umbrellas from the other patio where they are still not being used.

4. The shower is done, now it is time to pay the bills. My wife should be paying about $1500.00 for everything, and the 2 other ladies should be charged $50 each for their shade rentals. They all give their cards to the staff alongside the appropriate billing info. This should be the easy part, right?
WRONG. The staff charges my wife NOTHING, one guest $54 dollars (they taxed the umbrella rental, which is illegal since it is not a resale), and the other guest $1608!!!!! THEY CHARGED ONE OF THE BRIDAL SHOWER GUESTS FOR THE ENTIRE EVENT, PLUS $100 FOR A RENTAL UMBRELLA, PLUS TAX ON IT!!!!

5. The obvious solution would be to refund/void the charges to the guest and to charge my wife for the event, and to charge both guests the same amount for the umbrella rental. But, it has been 4 days and the guest still does not have her money back in her account, and they WILL NOT refund her any money for her shade rental (the charge for $108 still stands.

This is by far the most appalling service I have ever received. Please, stay away from the business and find another place that deserves it.