MattressLand Texas Review of Saia Motor Freight Lines
The truck driver was extremely rude to our employe...
The truck driver was extremely rude to our employees in regards to a delivery. We let him know that we would have someone there in a few minutes, our guys get to our warehouse 7-8 minutes later, and there was no driver. They called, and let me know, we attempted to call him back, then they leave after waiting for an extended period of time. The driver then called the store back, and was rude, and said that he was a couple doors down doing another delivery. Warehouse guys do not see any trucks on the road, or near or around the corner, so they left. Saia driver then calls the store and is extremely rude to the both of the girls at the store (on two separate occasions while they were calling the warehouse people to come in.) Driver was snarky, rude, combative, and would speak over the women on the phone. The energy was partially reciprocated (not to the same degree), then the employee apologized to the driver for reciprocating his rude behavior. Truck gets unloaded within 6-8 minutes after last phone call conversation, truck driver then decides to be rude to the warehouse guy who came in on his day off to handle this, and then made the comment of if someone is to "catch an attitude with him, that we can drive to Houston to pick up our things". IF THE TRUCK DRIVER SIMPLY WOULD HAVE WAITED NOT EVEN TEN MINUTES, NONE OF THIS WOULD HAVE EVER HAPPENED. IF HE WAS NOT RUDE ON THE PHONE TO ANYONE IT WOULD NOT HAVE HAPPENED. This is by far some of the most unprofessional behavior we have encountered. I do not recommend using this company to anyone, and I'm going to look for new manufacturers that do not use this service. We will not have our employees talked to like that.
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