The photographer did a nice job of capturing an ad...

The photographer did a nice job of capturing an adorable expression for my son s 3rd grade picture. Unfortunately, when the pictures were mailed out, they arrived on a very rainy day and the postman had placed them in an unprotected area. The pictures were ruined! So, I emailed Empire Photography, informed them of the situation, and asked how I should go about remedying the situation. The office manager, Hannah, responded on the following business day and informed me they would send out new pictures immediately with no charge to me. I received the pictures in less than a week, and they are perfect. I really appreciate Empire handling this situation as well as they did. They probably had every right to tell me to take it up with the USPS, but Empire saved me from this undoubted hassle. Thank you!