Grossly Overrated so called 5 star hotel HILTON, i...

Grossly Overrated so called 5 star hotel HILTON, i think is more of a 3 star hotel instead.... things begin to get messy right from reservations. During confirmation email I asked specifically for non smoking floor & room only. The reply email say we noted your request BUT subject to availability as if this hotel is only for smokers. Upon checking in the receptionist face is like zombie, like just attended a funeral, very unhappy and reluctant to receive us. Can't feel the HILTON hospitality at all. I guess if a 5 star hotel front desk staff is unfriendly & show no genuine sense of hospitality that's a reflection of management level. Only cocky manager produced cocky staff. Entering the floor... as usual, just like most of those old and cheap hotel, mouldy carpet smell shows the building is not properly maintained. And worst thing is when next door flushed the toilet u can actually hear the flushing sound and it actually wake me up while i am sleeping!!!!
One more thing... there's no security here as the security scanner for guest to go to hotel room floors is apparently broken and not functioning at all....
So there's no element of HILTON hospitality standards here in this particular hotel.
Parking floor is full of sewerage odor....
A very obvious observation is the hotel staff do not live the Hilton hospitality spirit. U can feel that they are reluctant workers.
For the amount of money I pay... I believe we can get much better hotel and better hospitality reception nearby.... NEXT DOOR please!!!! We can forget about HILTON hospitality for good.... R.I.P