Wendy Glendenning

Review of The Ladybridge Beefeater

Got seated upon arrival fairly quickly as we had p...

Got seated upon arrival fairly quickly as we had pre-booked.Kids were given thier colouring sheets/menus and 6 blunt pencils. Sounds trivial, but why bother giving out blunt pencils? Kids became grumpy and frustrated when they tried to use them.
We had paid for the meal deal in advance when we paid for our room at the Premier Inn.
Once seated with menus we then waited 30 mins for someone to take our order. Quite thirsty too by this point! . Sick of waiting, we bought drinks at the bar.
While we were waiting for service, two couples turned up at front of house. After nearly 10 mins, when noone attended them, they gave up and left. By now, we were wishing that we hadnt paid for the meal deal up front and tbat we could also leave.
A table close to us managed to finish thier meal, get the table cleaned, be offered a desert menu and be served thier desserts, yet we hadnt managed to get a drink ordered!
Had to flag down someone to take our orders.
Starters were OK. Didnt take too long to arrive. While waiting for our mains to arrive we flagged someone down to ask for another round of drinks. After 30 mins we once again had to go to the bar to buy drinks as the ones ordered at the table had not arrived.
Main course arrived eventually. Drinks didnt. Childrens portions were tiny! Would maybe fill a 3 year old. Not enough for a 6 year old. Adult meals were well sized and well cooked. But by this point the kids were knackered and ready for bed and we were annoyed with the shoddy service so didnt even finish.
Still waiting for our drinks to arrive....
Asked for the bill so we could get the tired kids to bed.
Bill arrived with the cost of the round of drinks that had never materialised on it. Rather peed off by this point. Had to get the cost removed from the bill.
I understand that there will be busy periods, but there is little excuse for such poor service. The place was not at capacity and there seemed to be a lot of staff around.
We wont buy the meal deal again. Really unimpressed.