Janet Smith

Review of DoubleTree Crystal City

Very friendly staff and decent proximity to the su...

Very friendly staff and decent proximity to the subway . The Cleaning staff do a good job in keeping the rooms clean and supplied with hotel necessities. A tall security man directed us and was extremely helpful in showing us the monuments and buildings from the top floor. I highly recommend this hotel if you are staying in the D.C. area.

Ok this is my 3rd time staying here and we have had awful service!! The first night there was an extremely loud girl talking and laughing loudly on her cell phone ,on speakerphone , in the hallway and in her room...we complained at the front desk cause it was around midnight and we couldn't sleep. The second night there was a meeting or something going on on the 14th floor and us being on the 12th floor and pretty far away from could hear blaring loud music going on where the bass was so loud it was rattling my walls in my room (mind you we werent on the same side or same floor ...it was Just THAT LOUD!!!) so,not the be the complaining people, we reluctantly went back to the front desk to complain...the response we got was simply "we can move you to another room"....really!?!?! We are hilton members and wete staying in the hilton honors section and that is the kind of treatment we get?!?!?!? We are regular travelers and pay a good amount to stay in hilton hotels almost weekly either for weekend travel or just a day trip and our treatment was less than appropriate for people who normally rave about the awesome staff and cleanliness of the hotels.....this has really upset my boyfriend and myself and will not be recommending this location anymore.
I know it's not the front clerks fault and they are just doing their job with offering another room but management should not be allowing a disco party in a hotel where people sleep on their hard earned weekends or vacations ....

My 4 stars just went to a 1