I was not impressed with this hotel and the high c...

I was not impressed with this hotel and the high cost of the room did not reflect the service. Firstly we were not notified that the name had changed since we booked, so we spent about half an hour trying to find it. The towel rail didn't heat and there was no consistent explanation for this. Guests were locked out of the hotel until the breakfast room opened at 6pm and had to hang about outside. There was no explanation of breakfast options at all with only one staff member on. In fact staff training seemed to be completely absent in most instances.