I called in and scheduled my B service for my CRV....

I called in and scheduled my B service for my CRV. At the time of booking, I was told it would take 3-4 hours. I asked if the brakes needed replacing, remembering from a previous visit that was recommended, but they couldn't seem to tell and said it was unlikely. After arriving and in spite of having an appoinment, I was told my service wouldn't be completed until at least 4. Changing plans, I took a shuttle home with a pleasant gentleman who was very friendly and polite. I was called later, and yes indeed brake pads needed replacing. Not sure why that wasn't found when I first asked.
I asked them to look at a door that wouldn't unlock properly. Was told later they couldn't see what was wrong. Maybe try replacing the door handle? I would need to leave the car overnight. I passed, as I required my vehicle the next morning. Was still charged $100+ for labour even though nothing was fixed.
All other issues, brake pads, oil change, filters, brake fluid, etc. were changed with no issues.
I only gave 3 stars because I am frustrated when 1) time in shop always seems to exceed original estimate 2) didn't know at time of booking the recommended service from previous visits and 3) getting charged for service that didn't repair anything.
All the people I interacted with were professional and courteous.