The staff who you used to be able to talk to were ...

The staff who you used to be able to talk to were always polite and helpful. However the management are a joke.They do not do what they said they would and then lie to make out it was your fault. Unbelievable. When you contact higher level personnel you are fobbed off with another person who has absolutely no idea what is going on, and when they are proved to be in the wrong they don't even have the decency to apologise.
Whatever happened to Estate Management Officers who you could at least talk to? Now we are faced with online only services which do not work properly and none of the pleasant staff of yesteryear.Come on RHP get your act together and treat your tenants with respect.