I used to like this school when I started two year...

I used to like this school when I started two years ago. As you become more old in the school as time progresses, you realize who white this university is. Some administrators (with couple of degrees and certificates next to their name, for a UG student these initials means nothing. Such as M.P.A. CIP), have no idea that students are the reason that gives them this job that they have. You should see some have no empathy for where their students are coming from. I have had amazing faculty. The administrators or the paper pushers are the ones with the biggest egos and lack of humility. Staff does not do well when a student or parents writes to them of their frustrations. You get an email back from their supervisor saying "my staff does not deserve your bitter verbal attack" even after explaining my frustrations why I am frustrated. This is the first time as a student, I have ever seen this much of hostility from a staff for displaying my simple frustrations for missing a step. In stead of saying "Not sure how you missed this steps in-spite of all the emails which we did back and forth, this administrator simply attacked me saying her staff is too good to listen to my frustrations". Now tell me is this how higher education is? They deeply failed in following through with their core values "Diversity | An understanding and appreciation of diverse people, experiences and idea. Inclusivity | A welcoming, inclusive and supportive environment for all"