When I first moved in to my new apartment, I tried...

When I first moved in to my new apartment, I tried setting up autopay directly through my bank account since that method of payment required the lowest fees. However, I encountered an error and reached out to Zego via email. After waiting more than a week for a response, I was informed that my bank account was blocked in 2017 (before I had an account with Zego or my property management company) and that I would need to use the phone support line. After calling the phone support line I was escalated to level 2 assistance and told the issue was on my property management company's side of things and told to contact them. After contacting my property management company, they assure me the error was on Zego's side and referred me back to Zego. After once again calling Zego and being escalated through the system, I was informed that indeed my bank account was blocked in 2017 by Zego and that no reason was listed nor were they able to unblock my account. I inquired about reducing the debit or credit card fees to match the direct transfer fees as an alternative option, but was told that was not possible either. So after several emails, phone calls, incorrect information, and a great deal of inconvenience I will NEVER be using Zego again.