Abhinav Jain

Review of Macomb Nissan

Update: September 2018

Update: September 2018

The dealership has been shut down/ inoperational due to litigation with Nissan. Even though there were all the 5 star reviews there was something off with the way this dealership operated. They refused me on some warranty items which were covered under warranty and Nissan consumer affairs had to ask the dealership to cover that item. Similarly I used to get different answers about servicing from different team members...

******************************************

First of all, I guess because either Nissan doesn't get it or All Pro Nissan of Macomb - 4 star is a good review.

I lease my Nissan Rogue from All Pro Nissan of Macomb and overall it has been a pleasant experience with the purchase and service. I give 4 stars instead of 5 because of some reason/s. I got my car here and I was asked to fill a survey by Nissan. I gave my honest opinion - i thought that is what the surveys were meant to be and overall it was a positive review if not a 10 pointer all across. If Nissan or All Pro wants a customer to give 10 points all across then it defeats the point of a survey.

However, I contacted the sales person later on to see if I could turn in my lease for an upgrade and he said that he was let go from the company because of my survey. To me this is pretty surprising because 1) I assume and feel that the surveys should be anonymous. I didn't know the surveys that Nissan conducted were not anonymous.
2) If all Nissan or All Pro Nissan of Macomb is asking for is 10 point rating on the surveys, then there is no opportunity to improve. Again as I said my review was overall very good with a few suggestions of how I feel they could have done better or things that I felt were not good. If I didn't like All Pro I wouldn't have purchased my car there, I don't know how else I should clarify it.

I guess the more I think about the survey and what the salesperson told to me afterwards makes me feel more awkward about the whole situation and I am not sure if I should take this to Nissan asking them about the anonymity of their surveys.

However, overall a great dealership - brand new, they have free coffee and popcorn. They gave me a good price, had a good selection of cars.
Not good - I was told all the fees were included but once I was at the cashier, it was like oh the registration is never included, oh you should also consider the premium protection. If someone says to me that "all" fees are included then make sure all fees are included. Again, it was not a deal breaker - I will go back to them for another Nissan, it was more of "I did not like" that aspect. But I guess it was enough to fire someone - if that was true.