Harsh Shah

Review of Quest Trade

I had transferred my RBC investing a/c to Questrad...

I had transferred my RBC investing a/c to Questradeand in this transfer, there were silver certificates. My account got transferred to Questrade including silver certificates during this whole process no one from Questrade informed me that Questrade won't be able to sell these certificates once it has been transferred to the Questrade.

I called them to sell these certificate and rep told me that I will have to transfer these back to another institution and then sell it and top of it I will have to pay transfer out fees too , so why you guys transferred these certificate in the first place when you were unable to trade to sell and top it you want to charge transfer out fees too.

Now I will have to go through this whole process of transferring these certificates to another institution to sell and also pay transfer out fees to the Questrade

Really disappointed