ssegalo03

Review of Natural Bridge Caverns

The cave is magnificent but the staff is awful!! T...

The cave is magnificent but the staff is awful!! They sell later tours but then tell you you can't go when you get there. Yes, it says arrive a little early but why even offer a later tour if you won't ever take people on them! They were rude at the front and snippy. I will stick to the other caves I've been too, at least I don't feel like a number there. This place was so touristy they couldn't care less if you enjoyed yourself. They just want you in and out and its run by a bunch of 16 year olds. Maybe the website should list combo tours separatetly and only let you pick up until 1pm and not offer a 340 tour at all. Then have a separate section for individual tours. It sems ridiculous to ...pick a 340 tour and be expected to arrive 2+ hours early?! I don't want a 140 tour that's why I chose 340. I had family drive in from Illinois and we barely got to enjoy ourselves. Rushed through the cave, rushed through the store, rushed through the grounds etc. Just awful. I won't be back and I certainly won't be bringing family members who come to Texas to visit. Go to innerspace caverns or longhorn caverns. They are friendly and love their jobs and dont sound like a rehearsed book. The only reason it got a second star was because the cave was a 5 star. Absolutely breathtaking.