Laura Moore

Review of Kevo Commercial Real Estate

We rented a house through Kevo and had significant...

We rented a house through Kevo and had significant problems with communications through their office during the time we lived there and when we were moving out. When we lived in our house, we had ongoing problems with our plumbing. The plumber would come out and do a temporary fix everytime and tell us that a whole new system needed to be put in. Meanwhile living there, it never got put in, which resulted in us living with a broken pipe in our front yard with the sewage from our toliet draining out into the front yard.

Also, we complained constantly about the lawn service that Kevo had doing our lawn and it was never fixed. Our lawn was always in shambles, with debris from our yard blowing everywhere in our neighborhood and greatly upsetting our neighbors. We received many complaints from our neighbors about our lawn. Upon checking out of our house, we were told we were charged way too much for rent the time we lived there, rent that was supposedly going towards maintenence and lawn services.

Needless to say, the time we lived in our rent house, we paid a significant amount towards rent, which included maintenance costs but we never personally saw the benefit from. Everything was put to the way side and not handled in the Kevo office. Upon check out, we were not given the opportunity to do a check out list to compare the condition of the house from when we moved in to when we moved out. We had a viewing crew do a deep clean before we moved out and they cleaned out the house before we moved out. When we received our deposit check in the mail, Kevo charged us an extra cleaning fee when we moved out. The property manager said he was not in charge of writing the checks and was not sure why we were charged that, but when we received our payment in the mail he was the one that had signed off of the check. They have admitted we were overcharged and we were promised a check that we are still waiting on and haven't received.