Tiffany Marcinskas

Review of William Tell Restaurant & Banq...

We recently had our wedding at William Tell (cerem...

We recently had our wedding at William Tell (ceremony & reception). I had researched over 30 venues and their video on their website sold us and since they have been in business for over 20 years, we figured we were making the best decision and could trust them! However, we were disappointed with our coordinator, from the beginning to the end, it was difficult getting in touch with her, unlike what they advertise on their website. I had my hesitations but tried to trust that she was doing her job. I even attempted contacting her 4 days before the wedding about last minute details, no response until the rehearsal day. We understood there were other weddings that needed the attention every wedding deserves but not contacting the bride 4 days before her wedding is unacceptable! What upset us the most was that on the day of our wedding, my mother was the one running around making sure things were taken care of, we didn't know when and where to stand before the ceremony, and the worst part, the ceremony didn't have a microphone, which was clearly written in our contract! Lack of communication or just laziness. Therefore, our guests couldn't hear anything. I understood the day wasn't going to be perfect and there were going to be hiccups but come on! Days later when we confronted the situation, our coordinator acted like she had no idea about anything when my mom had already mentioned the situation to her and again, it took her over two weeks to come up with a solution that doesn't really help us! I did take matters to management. Bottom line, we paid good, hard earned money for this special day, and for a business for over 20 years, a microphone seemed like a silly thing to forget, among contacting the clients, and being there on the day of the wedding to make sure things ran smoothly!
**I will say, the Atrium Room (reception), the wait staff, the decorator, food, drinks, etc. were absolutely wonderful!!! Piece of advice though... try and request Michelle or Candice! We did speak with them a few times and they were both very responsive and helpful. Good luck in your planning!