Called for a quote on grooming and a male answered...

Called for a quote on grooming and a male answered the phone, said his name was Jim? I saw quite a few reviews referring to Caroline, so not sure who I was talking to. I mentioned something about my pug having bad breath, but that both of my dogs needed to be cleaned, brushed, and have their anal glands cleaned as well. He went on a diatribe about anesthetic free teeth cleaning and how I needed to read up on a website and consult with my vet and then make a decision and let him know if I wanted to include that. I circled back to just doing the grooming, which he quoted me a reasonable price, and then said he would not book an appointment unless I also booked the teeth cleaning, because demand was so high for it right now. I then told him he should have been upfront about that from the get-go, and clarified that he wasn't willing to book just the grooming sessions, to which he said yes that they are phasing out the grooming aspect of their business. I'm definitely not one to be offended by profanity, but he was also swearing throughout the conversation and saying how much of a chill Hawaiian guy he is, even though that made the conversation even stranger. Now I have to call the next person on the list because I still need to get my dogs groomed, and don't want to pay for teeth cleaning, or be put in a position where I have to do something that's going to cost $660 more than I was planning on spending. If you're not taking grooming appointments without teeth cleaning, make that crystal clear on your pages as well as when people call in asking questions. You just refused business.