Rebecca Haufler Review of Cocoa Hyundai
I don't usually write reviews, but this was a real...
I don't usually write reviews, but this was a really bad experience. I visited them for service on my Tuscon a few days ago. The service was fine at this location, and the staff were helpful and friendly during my visit. They did a good job on my car and I have no problems with the actual service. However, after my visit I got multiple calls and emails for reviews. Like I said, I don't usually give reviews. I have a lot of social anxiety and I usually try to avoid calls when they are unnecessary, but I responded to one call that everything went well with the visit because I figured they'd stop afterward. They didn't. Then, when I submitted a review in response to one of the emails with a 4-star rating (out of 5) in hopes that they would leave me alone, I had a customer service person call me and grill me for almost 10 minutes about every answer I gave. When I said everything was fine and it was just a normal visit with nothing out of the ordinary, which ranks a 4/5 for me, they told me that I should have known my review was going to get the staff in trouble because it wasn't a 5/5 and I needed to submit another review with a higher score if I didn't want to penalize them. For someone with anxiety, this was an absolutely awful experience. I've never had an auto shop treat me this way before and I will be avoiding this location in the future.
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