I decided to use McLeod Law to add my name to the ...

I decided to use McLeod Law to add my name to the title of my home, from my understanding this is a fairly common request for real estate lawyers. I decided to use McLeod Law because we use them often at work, while we use many other law firms McLeod Law has always processed the majority of our real estate requests.

During the process of adding my name to title on my Alberta home, I received inaccurate information that I requested regarding hardcopy signatures to McLeod Law rather than scans/faxes. The inaccurate information cost me astronomical Fex Ex fees that could have been avoided given the proper information requested. None the less I thought it is, what it is and paid the Fed-Ex fees.

I received my title and invoice on dated for January 7th, 2020. With COVID-19 many of us have been preoccupied with our current employment status, being laid off and figuring out how to get by. I received an email a couple days ago (end of April 2020) remind me of my $663 invoice, no problem, I called the following business day and when I had trouble getting in touch with someone I sent a follow up email asking for someone to call me to clear up my invoice.

Rather than a call, I received a follow up email and nasty emails two days later from Laurie Kiedrowski (a Partner of McLeod Law,) when Laurie and I connect on the phone she was extremely rude advising me McLeod Law had been phoning for months , when the first follow up correspondence I received was a couple days ago via email, as well Laurie had the audacity to mention the title transfer was done in good faith and without a retainer , at no point did I request any special treatment, as well I was never asked to pay a retainer. This is unacceptable to speak to clients in this manner. $663 is not going to make or break a law firm. With the current events maybe McLeod Law should ensure clients are able to pay invoices that were received prior to the current pandemic and perhaps ask if payment arrangements need to be made. Although I have no concerns to pay my invoice, many individuals are struggling at this time.

Lastly, McLeod Law may want to recognize it will be a post COVID-19 world and treating clients with respect will go a long way. Especially when Calgary has plenty of law firms to choose from, many of these law firms practice core values and respect.

Shame on you Laurie! Any corporate requests as well as personal legal matters will be handled by a professional law firm moving forward. I have noticed McLeod Law typically responds to bad reviews by noting they do not recognize the name from the bad review... save it, no one is buying it, put your efforts into better customer service.