First off, I am sorry it has taken me so long to w...

First off, I am sorry it has taken me so long to write this review.
Back on February 14, 2014 I purchased my first brand new truck. I purchased it from Ed. To get to the point of purchase was a chore it self. I told Ed what I was looking for, a white F150 Platinum or white Lariat equipped very similar to a Platinum with 20" wheels and jet black leather interior. There wasn't anything on the lot except a 2013 Platinum, but we couldn't come together on the numbers. Then I got a call from Ed stating he found a truck in Arkansas that matched what I wanted. After talking with Ed for a few minutes, the truck he found wasn't what I was asking for. It was a platinum white F150 with 18" wheels and tan leather interior. I thought about it and told him that is not what I wanted and told him to keep looking. I wanted to buy locally for ease of service and to a support local business. A few days later, Ed called and said he can't find anything like I wanted.

Fast forward a few days. I looked at Ford dealers all around the STL area. Low and behold, I found a F150 Lariat, white in color, 20" wheels and black leather interior. I called Ed and gave him the dealer name, vehicle stock number and everything he would need to make this deal happen. So in short, I found my vehicle and had the sales team here get it to the dealership.

I make the purchase and to start out, I LOVED the truck. Within the first few thousand miles, I started having some issues. The buttons on the steering wheel for the SYNC would stop working all of a sudden. I would need to stop the truck, turn it off and wait a few minutes, then restart and everything would go back to working again. This particular issue had the truck in the shop at least 8 times. The shop never figured out what was causing the issue after replacing the buttons, the control module and contacts. On top of this, it went into the shop for a transmission plate issue, turbo inter-cooler building moisture while driving sending the vehicle into limp mode and the third brake light leaking water. After having it only 13 months, and being in the shop for numerous issues at least 13 times, the shop, and FORD both essentially told me, "We can't figure out the issue with your truck and are sorry to say to just drive it."

I told the FORD rep that was involved with the issues, I had a lemon and would like to get out of the truck. The rep told me since I didn't keep track of all my time going to and from the dealer along with the dates and phone calls, they couldn't do a lemon buy back.

So I went back to the sales dept to get out of an obvious lemon vehicle. The sales team shot me a trade in offer of $25,000 less than what I paid for the truck just 13 months prior! I laughed at them and said there was NO WAY I was going to take a $25,000 hit on a vehicle that was a complete lemon and that had so many issues. The sales team told me that was the best they could do.

The next day, I went to my local GM dealership and traded the lemon in on a vehicle that had everything I wanted. They gave me over $10,000 more on the trade in of this F150.

Ever since, I have purchased two vehicles from this same GM dealer and they have taken care of 100% of any issues the vehicles may have, which have been very few.

While I like the look of the Ford vehicles, I will not own another one. As far as this dealership goes, I know several others who have left due to poor service from the shop and parts dept. All in all, I will not buy another vehicle from Jack Schmitt Ford. My experience with them was terrible from the get go, but I wanted to give them the benefit of doubt to make things right.

I understand every manufacturer has issues, but it's how they are handled and taken care of which brings customers back. Needless to say Ford and Jack Schmitt Ford did a very poor job of this in my experience with them.

I hope that no other person has to experience the lack of quality and customer service I was given, which seems strange looking back on it considering I had to do all the work to find the vehicle I wanted.