David Jones

Review of CarolinaEast Health System

Please pay attention to bills. My daughter hurt he...

Please pay attention to bills. My daughter hurt her foot on a Saturday afternoon. So since her physician was closed I had no choice and took her to the ER. I knew our wait might be long due to the fact that an injured foot is not life threatening but need evaluated. When I first arrived to triage the nurse was discussing how another patient was faking her injury to another staff member, inappropriate place for the conversation. We were triaged quickly. I was surprised how quickly we were called back. I wheeled my daughter back to the room and it was smaller than most closets. There was only a chair for the patient and no room for another. The door was a lovely curtain. I m assuming this was a minor care area. There was zero privacy. Luckily we were there for an injured foot. We were taken to X-ray before ever seeing anyone and again I was delighted in the speed. I knew the X-ray was the only thing we truly needed. The X-ray staff were unfriendly and insensitive to the fact my daughter couldn t put weight on her injured foot. We were taken back to the same closet. Our nurse came in and said her name and walked away no type of assessment. We saw a PA, which was fine for an injured foot, it was kinda comical to watch her try and fit into our closet. She was in our closet for 2 mins max. She was unable to determine based on X-ray if the foot was fractured, literally the only reason I came to the hospital. So she said she would place a splint and for us to have another X-ray in 5 days. The nurse came and moved us to a waiting room where other patients were also waiting. Then in this waiting room in front of multiple strangers, a splint was applied to my daughters foot. Again zero privacy. They were rushing us everywhere. Then we were discharged with very little education. My daughter was never educated on crutches or how to care for her splint. Luckily her mom is a nurse and knew how to educate her. So imagine my surprise when I received a bill for a couple thousand dollars. For an X-ray and minimal staff interaction. I literally spent more time talking to a register then anyone else. When I called billing to see what was so expensive I found out they charged us wrong for our level charge. They refused to explain the charge. I while questioning the level charge the rude and unprofessional man answered that it was placed by the physician. Let s ignore the fact that I never saw a physician. This is inaccurate because a triage nurse placed your triage level. I could tell nobody was going actually be able to explain the charges and that I was expected to just shut up and pay. Must be nice to charge whatever you want to pay for all these fancy new buildings. I will never understand how this is a supposedly 5 star hospital. I will not be returning by choice to this facility. This is just one of many experiences with this facility that was unsatisfactory.