Bunny SE

Review of ServiceMaster of Salem / RCS

If I could give zero stars, I would. Do not work w...

If I could give zero stars, I would. Do not work with these people. Our house woes began back in November, a leaky sky light in our kitchen caused water damage and our insurance claim stated it was from storm damage and not from negligence. We thought we'd go with ServiceMasters since we see them all over Salem, but apparently they're far too busy to work with new customers. They came out and resealed our skylight like our insurance stated was the problem, but we found out they never actually fixed the problem, the next hard rain proved it. Instead of admitting their crew had messed up on the repair job, they decided that our insurance was incorrect. They failed to speak with our insurance and constantly neglected to contact us when they said they would during the rare occasions I could get a hold of anyone. Here we are, a day away from June and we still have a giant hole in our ceiling, with nothing to be shown except a giant blue tarp in our kitchen and on our roof. This business is a joke, and after multiple attempts to get them to come out and repair what they had started, they ultimately wanted to charge us for things that were never the problem to begin with. We're washing our hands of them, and would never recommend them to any one.