Christina Tufford

Review of Hoffman Audi

Not happy with my experience at all. I was happy t...

Not happy with my experience at all. I was happy to find a beautiful used BMW X5 on their lot and chose theirs over one at the BMW dealer because of how mint the condition was. I moved forward with the deal and when I came to pick it up, there was a huge scratch down to the metal in one of the doors not there before. To paint that would cost me an arm and a leg and all they ve offered is to spot treat it which will look terrible considering the size and depth of the scratch. They also racked on an extra 3% from the verbal interest rate I was given in the contract which I didn t notice until I got home (my fault for trusting the verbal agreement and not looking). Ripped me off with GAP insurance, told me for a fee they could remove the ball from my hitch of the vehicle I traded (literally a pin that s removed and that s it). And to top it all off, my license is suspended thanks to them not getting the registration sent to me in fair time. I ve had their dealer tag since the day before Thanksgiving! Let me tell you how inconvenient it is to have a suspended license with my daughter, a 1.5 year old in my care full time. The lack of communication and urgency on their end is unreal! Not a happy customer. Still waiting!!!!!