Estefania Alvarez

Review of IGA Newtown

Tonight at 7:30pm I purchased 2 bags of potatoes f...

Tonight at 7:30pm I purchased 2 bags of potatoes for the wrong price. I went to refunded as it was overpriced. When I went to the cashiers the cashiers weren't as friendly. I believe they were just really tired as you can see their discontent on their faces. Anyhow, what started as a pain in the butt ended up with a such a great customer experience with the manager's intervention. He was friendly, polite and very helpful . He went to check the price for himself and realized the mistake and gave us the potatoes for free. I don't usually shop at Newtown but after this experience regardless of the staff on duty I will come more often for groceries and I will recommend this shop to my friends as I can see the dedication and passion through tge manager's work.