It was my first trip to this magical store, and I ...

It was my first trip to this magical store, and I could not have had a more wonderful experience.

Victoria quickly helped me understand that my backpack had a lifetime brand warranty on things such as zippers, before sending me to customer service for more information.

Then Rob at customer service quickly diagnosed my zipper problem and fixed it with a pair of pliers he had in his pocket!

If I was not blown away by his service enough yet, he then offered to add back a couple straps that had fallen off my zippers.

Such a wonderful experience, in a wonderful store, nestled inside a forest in downtown Seattle!