Took 3 attempts to have my bed sheets changed due ...

Took 3 attempts to have my bed sheets changed due to both beda being stained. Went down once, was told that he'll call someone to change it. After returning from the gym almost an hour later, called again because sheets weren't changed. He said he'll call me back after calling. 45 minutes later, no call. Called again and a woman came up and changed the sheets. Took almost 2 hours and it was past 1am. She said there was miscommunication and the guy didn't tell anyone. Would be 1 star if not for the fitness center.