If I could give less than one star I would.

If I could give less than one star I would.

I accidentally booked a hotel room using my Aadvantage points one day after I needed the room and I first called tourico to fix the problem, they said that the couldn t help me and to try the hotel. So I called the hotel and they said not problem that they have availability and just to call back to tourico and have a manager switch the times. So I called back and spoke to Seth, sho informed me that this was impossible and that the first person who referred me to the hotel was incorrect. I asked to speak to a manager and her informed me that they are all managers, so I asked to speak to his manger and her informed me that this would not be possible.

So here I am, with the hotel unable to help because technically they paid for me and apparently all of the employees at tourico are managers. So good luck if you run into a simple clerical error.

Though they were polite, their inability to help with even a simple task makes them absolutely a disgrace to the Aadvantage program and to anyone who expects even a little bit of customer service. If you are telling me that in 2018 there is not a way for a manager to hangs a simply date when all parties agree, you must think I am a fool.

I will be telling everyone I know about this incident and it has permanently changed the way that View Aadvantage