Sam Hashem

Review of Mercedes - Benz of Arlington

Dealt with the same service adviser for the past 1...

Dealt with the same service adviser for the past 13 years, and he's been knowledgeable, reasonable, prompt and accommodating. The quality of the service work is generally good, and at times has been excellent. There were a couple of times when I had to take the car in for repeated issues, for which once or twice the shop would re-do at no cost. At other times I felt the repeat issues might have been due to insufficient diagnostics in prior visits.